Credit Policy

Credit Policy and Terms of Sale

The granting of credit is a privilege open only to those with a good credit history and is subject to the following terms and conditions.

Terms: Purchases made through the end of the month will be due and payable on the 10th of the month following purchase. Accounts not paid in full by the 20th fo the month are considered past due. All past due accounts will be subject a service charge equal to 2% of the unpaid balance or a minimum charge of $2.00.

Payment: All payments will first be applied to service charges and then to the oldest invoice, next oldest invoice, etc. Payments will only be applied to specific invoices if there are no past due invoices or unpaid service charges on the account. If an invoice is disputed for any reason, such protest must be made in writing within 15 days of the date of invoice. Payments are payable in Hutchinson, Reno County, Kansas.

Deliveries/Freight Charges: Deliveries to your shipping address will be charged a $15 per stop charge. If you have multiple orders, the charge will only apply to one order. Job Site Deliveries will be charged $20.

COD Delivery Charge: All COD deliveries may be subject up to a $10 charge. This charge can be avoided by prepaying before delivery by Visa, MasterCard, or Discover.

Returns: All returns to be picked up or shipped back must have Return Authorization documentation prior to the return. Contact the sales department to receive the proper Return Authorization documentation.

New Accounts: Open account status will be granted only after a credit application has been completed and signed by the applicant. References will be checked. New accounts may be subject to a credit limit. When an account has reached their credit limit a sufficient payment must be made before additional credit sales will be allowed. Any account going over 30 days past due within the first year may be placed on a COD.

Established Accounts: Open account status will be continued only as long as a good payment history is maintained. Accounts over 45 days past due may be placed on COD. Accounts with a history of being repeatedly past due may lose their open account privilege. Established accounts are subject to further credit reference checking even after credit has been granted.

Insufficient Funds Checks: The first occurrence of a returned check will be treated as an honest mistake. Any subsequent returned checks will be subject to a $50.00 service charge. Accounts with a history or repeated returned checks will lose open account status.

Additional Discounts, Special Quotations, Sale Prices, and Promotions: Accounts over 30 days past due WILL NOT BE ELIGIBLE for any special prices, promotions, or additional discounts.

Collections: “We owe to those who pay, to collect from those who don’t.” Any account who is over 60 days past due may be turned over to a collection agency and/or an attorney for collection. Credit bureaus or reporting agencies may be notified. The account will be responsible to pay any reasonable attorney fees or any other additional fees necessary to secure payment in full of the account. Any legal action to collect a past due account will take place in Hutchinson, Reno County, Kansas.

Wholesale Only: Our sales are limited to tradesmen who install our products and those commercial, industrial, and governmental accounts who perform their own maintenance. Possession of our wholesale catalog does not constitute the right to purchase from Western Supply Company, Inc.